1. Preamble

The present document constitutes the General Terms and Conditions of Sale (GTCS) governing the purchase and sale contract concluded between :

SASHINAH® is a registered trademark operated by the company SIAFLORE EOOD, registered in the Commercial Register under number UIC 207941944, and in the Intracommunity VAT register under number BG207941944, whose registered office is located at 93 Ekzarh Yosif Street, 1000 Sofia, Bulgaria (hereinafter referred to as the Seller).

And any individual or legal entity using the SASHINAH website to make a purchase via https://sashinah.com/

(hereinafter referred to as “the Customer”).

By placing an Order on the Site, the Customer implies full acceptance of these GTS.

1. Scope of application

1.1. The website SASHINAH, accessible at https://sashinah.com/, is the official online store of the brand SASHINAH and aims to present and sell its products to the public.

1.2. The Seller can be contacted :

• By post to the address of its registered office “mentioned above”.
• By e-mail to the following address hello@sashinah.com.

1.3. These Terms and Conditions govern all interactions between the Customer and the SASHINAH website, including browsing, creating an account, registering for services or ordering products from the online store.

1.4. Territorial scope
These General Terms and Conditions of Sale apply to all sales concluded via the SASHINAH website:

• to customers located in a member state of the European Union or in a territory under its customs and regulatory jurisdiction.
• as well as to customers outside the European Union, provided that the sale complies with local legislation and requirements applicable in the country of destination.

Sales outside the EU may be subject to customs duties, import taxes or other charges imposed by the country of delivery, which are the sole responsibility of the Customer.

It is the Customer’s responsibility to check, prior to placing an order, that the products ordered can be legally imported and used in the Customer’s country of residence.

The Seller cannot be held responsible in the event of blocking, refusal of entry, seizure, taxation or destruction of the goods by the local authorities.

Any costs, taxes, customs duties or penalties applicable in the country of destination remain the exclusive responsibility of the Customer.

Personal data is processed in compliance with Regulation (EU) 2016/679 (RGPD), including for customers residing outside the European Union, in accordance with the principles of transparency, security and purpose limitation.

2. Definitions

In the interpretation and application of these General Terms and Conditions, the following terms shall have the meanings indicated:

2.1. The SASHINAH Site: an e-commerce platform enabling the Customer to purchase products remotely, with delivery after validation of the order.

2.2. The Customer: any natural person of legal age (at least 18 years) or any legal entity having placed an order on the Site SASHINAH and accepted these Terms and Conditions.

2.3. The Customer Profile: a personal space accessible via secure identifiers, enabling the Customer to manage his information, track his orders and consult his purchase history.

2.4. Username and Password: personal and confidential identifiers enabling the Customer to access his Customer Profile.

2.5. Multilingual information: information on the SASHINAH website, including these General Terms and Conditions, may be offered in several languages using automated translation tools. These versions are provided for information purposes only, to facilitate customer understanding. In the event of any discrepancy in interpretation, the original version shall prevail.

2.6. Sales price: final price applicable to the product sold, including taxes and any additional charges.

2.7. Force majeure: any unforeseeable, irresistible and external event making it impossible to perform the contract, in accordance with applicable law.

2.8. Commercial communications: any message intended to promote the products, services or image of the Seller, including via e-mail, SMS or newsletter.

3. Purpose of the contract

The site SASHINAH, offers the Customer the opportunity to purchase online the products offered, subject :

• Creating a customer account ;
• Submitting an order via the online store;
• And full payment of the indicated sales price.

The order can only be finalized after prior and complete acceptance of these General Terms and Conditions of Sale, as well as any specific conditions mentioned on the relevant product pages.

4. Distance selling contract – Compliance with e-commerce law

4.1. Any order placed on the site SASHINAH constitutes a distance selling contract, concluded in accordance with Directive 2011/83/EU on consumer rights and Bulgarian legislation on electronic commerce.

4.2. The contract is deemed concluded when :

• The customer clicks on the “Buy” button or equivalent to technically validate acceptance of the offer;
• The customer fills in the required fields correctly (contact details, delivery address, etc.);
• And that the Customer receives an order confirmation e-mail issued automatically by the seller.

5. Website registration

5.1. In order to place an order, the Customer must create a personal profile by completing the online registration form available at the following address www.sashinah.com.

5.2. When registering, the Customer undertakes to provide accurate, complete and up-to-date information. He must update any modified information within 7 days. In the event of failure to do so, the seller reserves the right to suspend or cancel the customer account without notice.

5.3. Registration and purchases are reserved for adults. By creating an account and placing an order, the Customer declares that he/she is 18 years of age or older.

5.4. The customer may correct the information entered until the order has been definitively validated.

5.5. Once the form has been completed and the General Conditions have been accepted, the Customer may formulate valid purchase requests via the SASHINAH website.

5.6. In the event of doubt as to the identity of the person placing the order, the person making the payment will be deemed to be the contracting party.

6. Modification of the General Terms and Conditions

6.1. The present General Terms and Conditions may be unilaterally modified at any time by the seller, in particular to take account of product developments, improvements to the commercial offer, or changes to legislation.

6.2. In the event of modification, the Vendor undertakes to inform the Customer by e-mail and/or by a message displayed in a visible manner on the SASHINAH website (or in his customer profile), specifying the date of entry into force of the new General Conditions, accompanied either by the full text, or by a link to their content.
The Customer will have a reasonable period of time in which to become aware of them.

6.3. Modifications to the General Terms and Conditions do not apply retroactively. They do not affect orders already placed and validated before their entry into force.

7. Product information

7.1. The SASHINAH website publishes for each product :

• A description of the essential features.
• One or more representative images.
• Sales price including VAT.
• Any delivery charges (specified separately).
• Terms of payment, delivery and contract performance.
• Consumer rights (in particular the right of withdrawal).
• The validity period of the offer and price, where applicable.

7.2. The Seller cannot be held responsible for erroneous or incomplete information provided by the manufacturer concerning the products.
However, it undertakes to remove or correct any manifestly inaccurate information as soon as it becomes aware of it.

8.order / purchase request

8.1. Order process

To place an order on the SASHINAH website, the customer must follow the steps below:

• Select the desired products and add them to the basket.
• Freely check, modify or delete selected items.
• Enter a complete, accurate and up-to-date delivery address, together with any useful instructions.
• Choose your payment method and, if necessary, indicate a separate billing address.
• Confirm your order by clicking on the “Confirm order “ button .

8.2. Contractual commitment

By clicking on “Confirm order”, the Customer :

• Acknowledges that its order implies an obligation of payment;
• Declare that you have read and accepted without reservation all the current General Terms and Conditions of Sale.

8.3. Customer responsibility

The Customer is solely responsible for the choice of products ordered, as well as their suitability for his/her needs or expectations. It is the customer’s responsibility to check all information before validating the order.

In the event of incomplete or erroneous contact details (address, telephone, e-mail), the Vendor reserves the right to :

• Refuse or cancel order ;
• Or apply a processing or delivery delay, without its liability being incurred, except in the event of proven fault on its part or on the part of its carrier.

9 Acceptance of order

9.1. Once the order has been placed, the seller will send a confirmation e-mail to the address provided by the customer. This e-mail includes :

• Description of the product(s) ordered,
• Sales price including VAT,
• Applicable delivery charges (not included in product price),
• The chosen payment method,
• Billing data,
• The delivery address provided by the Customer.

9.2. The sales contract is deemed concluded between the parties only after verification of the availability of the products ordered and confirmation of the validity of the data provided by the Customer. This confirmation can be sent by e-mail or by telephone, depending on the details provided by the Customer.

10. Rates

10.1. All prices displayed on the SASHINAH website are inclusive of all taxes.

10.2. Unless otherwise indicated, prices are per unit of product and do not include delivery charges, which are specified separately during the ordering process.

10.3. The price invoiced to the Customer is that displayed on the site at the time the order is validated. Subsequent price changes do not apply retroactively.

10.4. Prices are expressed in euros (€) by default for countries in the euro zone. Depending on the delivery country selected, they may appear in the applicable local currency (e.g.: Hungarian forint (HUF), Romanian leu (RON), Czech crown (CZK), etc.), taking into account taxes and compulsory levies provided for by local legislation.

11. Terms of payment

11.1. The total price of the order (products + any delivery charges) and the applicable payment terms are clearly indicated during the ordering process and summarized in the confirmation e-mail.

11.2. The payment methods available may vary depending on the country of delivery, the browser and the terminal used by the Customer.
They include in particular :

• Credit card (Visa, Mastercard, American Express, depending on eligibility).

• Electronic payment wallets, such as Apple Pay, Google Pay and Link.

• Local payment methods, available in certain countries (e.g. Bancontact for Belgium).

Updated details of available payment methods are available on the dedicated page of the SASHINAH website at the time of ordering.

To guarantee transaction security, certain operations may be subject to enhanced authentication via the 3D Secure protocol, in accordance with current European regulations.

11.3. The Customer agrees to pay :

• The price of the products ordered ;
• As well as any delivery charges not included in the price.

Unless otherwise stated, payment is required before goods are dispatched.

11.4. The Seller reserves the right to demand payment in advance, in accordance with Article 53 of the Bulgarian Consumer Protection Act (ЗЗП) and Directive 2011/83/EU.

11.5. If payment is not received on time or according to the selected method, the order may be considered cancelled.

11.6 In the event of payment by credit card and if a refund is due (e.g.: retraction or cancellation), this will be made to the same credit card that was used for the initial payment, within a maximum of 14 calendar days from the validation of the right to a refund.

Clause 11 bis – Promotional offers and discount codes

11bis.1. Promotional codes granted by the Seller are valid for a limited time, as indicated at the time they are issued, and only on a selection of products or orders. Unless otherwise indicated, each code can be used only once per Customer.

11bis.2. Discount codes cannot be combined with each other or with other current promotional offers, and do not apply to personalized packs or products already discounted.

11bis.3. If a promotional code is used, the minimum order threshold to qualify for free delivery is assessed after deduction of the discount applied.

11bis.4. Once the order has been validated, no promotional code may be applied retroactively or give rise to a partial refund.

11bis.5. The Vendor reserves the right to suspend, modify or cancel any promotional offer at any time, without notice, in compliance with applicable law, in particular in the event of fraud or misuse.

11bis.6. Unless otherwise stated, promotional codes are valid for orders delivered in mainland France and abroad, including French overseas departments and territories. However, these destinations are not eligible for free delivery, even when a promotional code is applied, regardless of the amount of the order after discount, due to specific logistical costs and customs formalities.

12. Delivery

12.1. The seller sends the goods ordered via a courier service to the delivery address specified by the Customer.
Delivery is usually made within 1 to 7 working days , depending on the country of destination.
In case of non-receipt within this period, the Customer agrees to inform the seller within 5 working days after the estimated date of delivery.
In the absence of such notification, the online store SASHINAH can not be held responsible for the delay or non-delivery.

12.2. The seller is exempt from liability in the following cases:

• When the non-performance or poor performance of the contract is the result of a fault or negligence on the part of the Customer (e.g.: incorrect address, prolonged absence, refusal to accept delivery, package damaged by the Customer).
• When the defect in delivery results from the actions of a third party not involved in the contract (e.g.: carrier error beyond the seller’s control).
• In the event of force majeure or an unforeseeable event beyond the seller’s control (natural disaster, armed conflict, administrative restriction, etc.). A postal strike does not in itself constitute force majeure, unless no reasonable alternative is possible.

12.3. Orders placed on weekdays after 14:00 are processed on the next working day.
12.4. Orders placed on Saturday or Sunday are processed on the following Monday.
12.5. Orders placed on public holidays are processed on the next working day.

12.6. All goods are shipped in suitable packaging, adapted to the nature of the product and the transport requirements.

12.7. The Vendor delivers to European Union countries and overseas territories, and to certain destinations outside the European Union, subject to logistical feasibility and compliance with applicable regulations. Available delivery zones are specified during the order process.

13. Actual delivery of goods

13.1. Goods are handed over to the customer in person or to any third party present at the delivery address, provided that this person confirms receipt.

13.2. The consignee must sign the delivery note or any other equivalent document provided by the carrier.

13.3. In case of impossibility of delivery due to :

• Absence of the Customer at the address provided.
• Refusal to accept.
• Or inaccessibility of the premises.
  the seller is released from his obligation to deliver at the end of the agreed delivery period.

However, the customer may request a new delivery, at his own expense, within 7 calendar days. A new delivery period applies from the date of this written confirmation.

Clause 14. Right of withdrawal

14.1. Upon receipt of the order, the Customer has the right to check the condition of the package and the conformity of the products with the order. In the event of any visible anomaly or damage, the Customer must immediately inform the Vendor or the carrier. A written report of the damage must be drawn up by the carrier.

14.2. The Customer has the right to refuse the goods at the time of delivery in the following cases: In the case of an Order comprising several Products delivered separately, the time limit runs from receipt of the last Product.

• The products delivered obviously do not correspond to those ordered, which is visible without having to open or use the product;
• The amount invoiced does not correspond to the agreed price.

14.3. In accordance with Article 16 of Directive 2011/83/EU, the Customer has a period of 14 calendar days from receipt of the goods to exercise his right of withdrawal without having to give reasons. The Customer must inform the Vendor in writing at hello@sashinah.com.

14.4. The Vendor will reimburse the Customer for all payments received, including standard delivery charges (excluding express options), within 14 calendar days of receipt of the return or proof of dispatch. Reimbursement will be made by the same means of payment used to place the order, unless expressly agreed otherwise.

14.5. In the case of payment by credit card, reimbursement is made by crediting the same card.

14.6. In the case of payment on delivery, reimbursement is made by bank transfer to an account provided by the Customer.

14.7. The Customer may request a product exchange within 14 days of receipt, provided that the product :

• Or in its original state.
• Not used.
• In full packaging.
• With labels and accessories.

Return and reshipment costs are at the customer’s expense. The exchange form is available on request from hello@sashinah.com – Data controller: the seller

14.8.

Return procedure. In the event of withdrawal, products must be returned without undue delay and at the latest within fourteen (14) days of notification of the decision to withdraw.

For orders delivered within the European Union (excluding Bulgaria), returns must be sent to the following address:

Partner logistics center:
Eushipments
Swiss Point Data, Dialničná cesta 2
DC2 / Gate 22-24
903 01 Senec
Slovakia

For orders delivered in Bulgaria, returns are handled via our local logistics network. Customers are invited to contact customer service at hello@sashinah.com for details and the appropriate return address.

The Seller reserves the right to redirect any returns to an alternative address in the light of logistical or operational constraints.

The cost of returning goods is borne by the Customer, except in the event of an error attributable to the Vendor, a defective or damaged product on delivery, or a duly recorded transport incident. In these cases, the Vendor will pay the return shipping costs.

Regardless of the cost of returning the goods, the Vendor will, at the Customer’s discretion, exchange the goods, reimburse the full amount paid or, where applicable, issue a voucher valid for twelve (12) months from the date of issue.

15. Legal warranties of conformity and latent defects

15.1. Scope of application

All products marketed by SASHINAH (dietary supplements, superfoods, teas and wellness products) benefit from the legal guarantees provided by the applicable regulations, in particular:

• The legal guarantee of conformity, in accordance with Directive (EU) 2019/771 and applicable national provisions.
• Warranty against hidden defects, in accordance with applicable legal provisions.

15.2. Duration and conditions of application

The legal warranty of conformity applies in accordance with the legal provisions in force from the date of delivery of the product.

Given the perishable nature of the products marketed (foodstuffs and food supplements), their conformity is assessed in particular with regard to the date of minimum durability (DDM) or the use-by date (DLC) indicated on the packaging, as well as compliance with storage and use conditions under normal conditions.

It is the customer’s responsibility to check this information before any consumption.

15.3. Defects concerned

Legal warranties cover :

• Any lack of conformity rendering the product unfit for normal consumption, not corresponding to the advertised characteristics or affecting its composition, safety or compliance with applicable regulations.
• Any latent defect rendering the product unfit for use or significantly reducing its value.

15.4. Claims procedure

The Customer must notify any defect within a reasonable time of its discovery, and at the latest within the applicable legal time limits, to the following address: hello@sashinah.com.

The application must include :

• the order number.
• a precise description of the problem encountered.
• photographs of the product if necessary.
• proof of purchase.
• any useful information (batch, DDM/DLC, storage conditions).

The Seller reserves the right to demand the return of the product concerned, in its original condition, for analysis. If the product is not returned, or if the returned product does not allow an objective analysis, the request may be rejected.

15.5. Proposed solutions

In the event of a proven defect, the Customer may obtain, depending on the case :

• Replacement of the product by an identical or equivalent product.
• or refund of the product if replacement is not possible.

Alternatively, and with the express agreement of the Customer, a voucher for an amount equivalent to the price of the product may be offered, valid for a period of twelve (12) months.

Return shipping costs are borne by the Seller, except in the case of manifest bad faith on the part of the Customer.

15.6. Exclusions

The warranty does not apply in the following cases:

• Non-compliance with indicated storage conditions (temperature, humidity, exposure to light, conditions after opening).
• Exceeding the date of minimum durability (DDM) or use-by date (DLC) after delivery, unless the defect predates delivery.
• Alteration of the product resulting from improper handling or use by the customer.
• Partial consumption of the product prevents objective analysis of the defect.

15.7. Provisions applicable in the EU

This clause does not preclude the application of more favorable provisions of the law of the Customer’s country of residence, in accordance with Rome I Regulation (EC) no. 593/2008.

15.8. Personal data (GDPR)

Personal data processed in connection with the exercise of warranties (name, contact details, photos, supporting documents) are used exclusively to process the claim.

In accordance with Regulation (EU) 2016/679 (RGPD), Customers may exercise their rights of access, rectification, opposition, deletion or limitation, by writing to. hello@sashinah.com.

Clause 16. Rights and Obligations of the Seller

16.1. The Seller undertakes to :

• Transfer ownership of the products ordered to the Customer;
• To deliver the products in accordance with the order and within the times indicated;
• Act with professionalism and diligence in fulfilling its obligations.

16.2. Data protection and electronic communications

In accordance with Regulation (EU) 2016/679 (RGPD) and the ePrivacy Directive, the Seller informs the Customer that:

• Cookies: Tracers may be deposited on the customer’s terminal only with explicit consent via the cookies banner. Customers can manage or withdraw their consent at any time via their browser or site settings.
• Links and advertising: The site may contain links to third-party sites. The Seller is not responsible for their content or data processing practices. No personalized advertising will be displayed in the customer area without prior consent.
• Electronic canvassing: The Seller may send informative or promotional e-mails for products or services similar to those already purchased, in accordance with Article 13 of Directive 2002/58/EC. The Customer may unsubscribe at any time via the link in the e-mail or from his account.

All third-party offers will only be sent with the customer’s explicit consent.

16.3. Access to services – technical limitations

The customer is responsible for having suitable equipment (computer, mobile, updated browser) and a stable Internet connection to access the services of the site SASHINAH.

The Vendor cannot be held responsible for service interruptions caused by external malfunctions (network failure, hosting provider, maintenance, etc.) or related to the Customer’s technical environment.

Clause 17. Limitation of Liability

17.1. Site information

The Seller endeavors to keep the information published on the SASHINAH website accurate, up-to-date and reliable. However, it cannot guarantee its completeness or the absence of errors. This information is provided for information purposes only and may be modified at any time without notice.

17.2. Product availability

Some products displayed on the site may be stored in partner warehouses. It is therefore possible that an item ordered may not be available at the time the order is processed.

In this case, the Vendor reserves the right to refuse the order and to inform the Customer within a reasonable period of time (maximum 30 days).

In the absence of a solution agreed between the parties, the order will be cancelled at no cost to the Customer.

The Vendor undertakes to inform the Customer by e-mail or telephone. If the Customer cannot be reached within 3 working days, the order will be automatically cancelled.

17.3. Service interruption

The Vendor cannot be held responsible for the temporary unavailability of the site or the failure to process orders due to circumstances beyond its control (force majeure, network failures, technical malfunctions, etc.).

17.4. Access quality

The Seller does not guarantee continuous, error-free or uninterrupted access to the SASHINAH website, as this is beyond its technical control.

17.5. Product quality and conformity

Insofar as the Vendor does not manufacture the products sold and does not modify their formulation or manufacture, the Vendor cannot be held responsible for their compliance with specific regulations, particularly in terms of health, safety or special use. The Seller’s liability is limited to that of a distributor.

17.6. Computer damage

The Vendor cannot be held responsible for any damage to the Customer’s computer or telecommunications equipment, or for any loss of data, resulting from the use of the site or the downloading of content.

17.7. Links to third-party sites

The SASHINAH website may contain links or banners to third-party websites. The Vendor has no control over such content and accepts no responsibility for its legality, reliability or security. Access to these resources is the sole responsibility of the Customer.

17.8. Use of the site by the Customer

The Seller has neither the obligation nor the possibility to monitor the Customer’s use of the SASHINAH website. Any use of the site that does not comply with these conditions is the sole responsibility of the Customer.

17.9. Refusal to order

The Seller reserves the right to refuse any order, at its discretion, in particular in the event of suspected fraud, non-compliance or violation of the terms and conditions.

Clause 18 – Customer’s rights and obligations

18.1. The customer undertakes :

• Provide an accurate and valid telephone number, delivery address and e-mail address.
• Pay the price of goods requested by him.
• Pay delivery charges, unless otherwise indicated.
• Receive goods.
• Take all reasonable precautions and measures to protect your password.
• Do not disclose your user name and password to third parties, and immediately inform the seller of any unauthorized access to your customer profile, as well as the likelihood of such access.
• Given the specificities of Internet protocols and the security of password data protection, to end the session during which he/she entered his/her customer profile by pressing the virtual “Quit” button.
• Do not submit fictitious or invalid applications or other false information.

The customer is entirely responsible for the protection of his password, as well as for all actions carried out by himself or by a third party using it.

18.2. The customer has the right :

• Access to the SASHINAH website subject to the conditions and terms of access set by the seller. In order to submit valid requests for goods, the Customer must enter his login and password.
• Access and correct your personal data online.
• Receive electronic commercial communications from the seller, if he has expressly given his consent.
• To withdraw consent at any time by :
  • using the “Unsubscribe” link in messages received from the SASHINAH website.
  • contact the seller using the contact details provided on the website.

18.3 – Customer obligations

When using the site SASHINAH, the Customer agrees to :

• Comply with applicable law, in particular Bulgarian law, these General Terms and Conditions, as well as the rules of good conduct, morality and Internet usage.
• Not to infringe the rights of third parties, in particular intellectual property rights or any other proprietary or extra proprietary rights.
• Immediately inform the Seller of any violation of the terms and conditions of use of the online store.
• Do not interfere with the proper functioning of the site, in particular:
  • do not attempt to impersonate another customer.
  • do not attempt to access unauthorized areas or services.
  • not to disrupt or block access to the site for other users (in particular via “denial of service” attacks).
• Do not extract, copy or reproduce all or part of the site’s databases, nor attempt to reconstitute a database from these elements, in any form whatsoever.
• Not to usurp the identity of a natural or legal person, nor to mislead third parties as to their identity, status or representation.
• Not to commit any malicious act as defined in these General Conditions.

In the event of non-compliance with any of these obligations, the Vendor reserves the right to suspend or terminate the Customer’s access to its account without notice, and to take any action necessary to compensate the Customer for any loss suffered.

The Seller also reserves the right to report any violation to the competent authorities, without prejudice to the exercise of any action for compensation.

Clause 19 – Personal data

The Customer is informed that the collection of his personal data is necessary for the sale of Products by the Vendor and for their transmission to third parties for the purpose of delivering Products. This personal data is collected solely for the purpose of executing the sales contract.

19.1. The personal data collected on the SASHINAH website are as follows:

• Product order: when the Customer orders Products: surname, first name, postal address, telephone number and e-mail address.
• Payment: when paying for Products offered on the site, the site records financial data relating to the customer’s bank account or credit card.

19.2. Data controller

The data controller is the Seller, within the meaning of the French Data Protection Act and Regulation 2016/679 on the protection of personal data (RGPD).

19.3. Data recipients

Personal data is used by the Seller and its co-contractors for the performance of the contract and to ensure the efficient sale and delivery of the Products.

The categories of co-contractors are :

• Transport and delivery service providers ;
• Payment institution service providers.

19.4. Treatment limitation

Unless the customer expressly agrees, personal data will not be used for advertising or marketing purposes.

19.5. Data retention period

The Vendor will keep the data thus collected for a period of 5 years, covering the period of prescription of the applicable contractual civil liability.

19.6. Security and confidentiality

The Seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access.

However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information over the Internet.

19.7. Implementing customer and user rights

Pursuant to the regulations applicable to personal data, Customers and users of the SASHINAH website have the following rights:

• They can update or delete their data by logging into their account and configuring the account settings;
• They may delete their account by writing to the following e-mail address hello@sashinah.com – Data controller: the Seller;
• They may exercise their right of access to their personal data by writing to the above address;
• If the personal data held by the Seller is inaccurate, they may request that the information be updated by writing to the above address;
• They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the above address;
• They may also request the portability of data held by the Seller to another service provider;
• Finally, they may object to the processing of their data by the Vendor.

19.8. Clause evolution

The Seller reserves the right to modify this privacy policy at any time.

If a modification is made to the present personal data protection clause, the Seller undertakes to publish the new version on its site.

Clause 20 – Protection authority contact details

Customers may lodge a complaint with the CPDP (Bulgaria) or the competent authority in their country of residence, via https://edpb.europa.eu.

Clause 21 – Termination at the Customer’s initiative or by cessation of service

21.1. The Customer may at any time request the deletion of his customer account via the contact details available on the site SASHINAH.

Account deletion will take effect after :

• The processing of all validly registered current requests,
• Payment in full for all orders placed, including any applicable delivery charges.

21.2. Apart from the cases provided for in these General Terms and Conditions, the contract may be terminated by operation of law in the event of permanent closure of the site, cessation of operation of the online store or any similar situation making performance of the contract impossible.

Clause 22 – Termination for breach of contract

In the event of a serious breach by either party of its contractual obligations, the other party may terminate the contract ipso jure, after formal notice has remained without effect for a period of 7 calendar days.

Termination does not relieve the party at fault of its responsibilities, particularly with regard to damages.

Clause 23 – Indemnification

23.1. The Customer undertakes to indemnify the Seller for any direct or indirect loss (including loss of profits, legal costs and attorneys’ fees) suffered by the latter or by third parties, resulting from:

• A breach of these Terms and Conditions,
• An infringement of Bulgarian law or any other applicable law,
• Use contrary to good practice or digital ethics.

23.2. The customer is also liable for any damage caused by a third party to whom he has communicated his connection details, whether intentionally or through negligence.

23.3. The Seller undertakes to compensate the Customer for any direct damage caused intentionally or by gross negligence on the part of the Seller.

Clause 24 – Partial nullity

Should any provision of these General Terms and Conditions be declared null and void or unenforceable, the remaining provisions shall remain in full force and effect.
The provision in question shall then be replaced, insofar as possible, by a provision that complies with applicable law and reflects the original intention of the parties.

Clause 25 – Written form

Any communication, acceptance or declaration made by the Customer on the SASHINAH website – including by sending an e-mail, clicking on a validation button, or selecting a checkbox – is considered to be in written form, as long as it is reliably recorded and can be reproduced.

Clause 26 – Intellectual property rights

26.1. All elements on the SASHINAH website, in particular texts, images, graphics, logos, videos, databases, as well as the general structure of the site, are protected by copyright, trademark law, and more generally by the laws applicable to intellectual property.

These contents are the exclusive property of SIAFLORE EOOD (hereinafter “the Seller”), or of third parties who have duly assigned their exploitation rights to the Seller.

26.2. Access to the site SASHINAH does not grant any intellectual property rights to the Customer.

Any reproduction, representation, extraction, redistribution, modification or use of the contents of the site, in whole or in part, is prohibited without the prior written consent of the seller “SASHINAH”, except for strictly personal, non-commercial use, and in compliance with the rights of the owners.

26.3. It is forbidden for the Customer to remove or modify any mention relating to intellectual property rights (trademark, copyright, legal notices) affixed to the contents, whether they are the property of the seller or of a third party.

Clause 27 – Medical and regulatory warnings: Wellness products and dietary supplements

27.1. The products marketed on the SASHINAH website, in particular food supplements, are foodstuffs within the meaning of Directive 2002/46/EC. They are not medicinal products within the meaning of Directive 2001/83/EC, and are in no way intended to replace medical advice, diagnosis or treatment prescribed by a healthcare professional.

27.2. The information published on the SASHINAH website is provided for information purposes only. Under no circumstances do they replace professional medical advice. Customers are expressly advised to consult their doctor or a qualified healthcare professional for any questions relating to their health or the use of the products.

27.3. Food supplements sold on the site must be used in accordance with the instructions for use indicated on the packaging.
They are reserved for adults. They may not be sold to minors under the age of 18. They are also not recommended for pregnant or breast-feeding women, or for children, unless otherwise advised by a health professional. Customers are informed that outside the European Union, they are responsible for checking and complying with applicable local legislation.

27.4. The effects of products can vary from one person to another. No guarantee of results is given by the seller.

27.5. These products should be kept out of the reach of young children. They should not replace a varied, balanced diet and a healthy lifestyle, in accordance with current regulations.

27.6. All health and nutritional claims made on the SASHINAH website or on product labels strictly comply with Regulation (EC) No. 1924/2006 on claims made on foodstuffs. The Seller undertakes to distribute only health claims expressly authorized by the European Commission or validated by the European Food Safety Authority (EFSA).

Clause 28 – Subcontracting

The Seller may use subcontractors to perform certain services (in particular technical, logistical, marketing or accounting services), in compliance with current legislation, in particular the General Data Protection Regulation (RGPD).

These subcontractors act on the Seller’s instructions and are bound by strict contractual obligations regarding security, confidentiality and data protection. In any event, the Seller remains fully responsible for the proper execution of the obligations entrusted to its subcontractors.

Clause 29 – Applicable law and dispute resolution

29.1. These General Terms and Conditions are governed by Bulgarian law, subject to the application of the mandatory provisions of European law or of the Customer’s country of residence, where these are more favourable.

29.2. By accessing, using or ordering from the SASHINAH website, the Customer accepts without reservation all of the present Terms and Conditions.

29.3. Any situation not expressly provided for in these General Terms and Conditions shall be interpreted in accordance with the rules of Bulgarian law and, where applicable, European law on distance selling and consumer protection.

29.4. In the event of a dispute, the parties agree to give priority to finding an amicable solution, in a spirit of good faith.

Before any official action, we encourage you to contact us to try to resolve the issue amicably. By email at: hello@sashinah.com

29.5. Failing amicable agreement :

• Disputes with consumers will be subject to the exclusive jurisdiction of the courts of Sofia, Bulgaria, unless otherwise stipulated.
• Disputes with professional customers (legal entities) may, by mutual agreement, be submitted to arbitration by the International Association for Justice and Arbitration in Sofia, in accordance with its rules.

29.6. In the event of a dispute that cannot be resolved amicably, customers residing in the European Union may have recourse, free of charge, to a mediation or out-of-court dispute settlement body competent in their country of residence.
The network of European Consumer Centres (ECC) can also assist consumers in cross-border disputes: https: //www.eccnet.eu

For customers residing outside the European Union, or in overseas territories, any disputes will be settled by the competent courts in accordance with the applicable law, unless otherwise stipulated.

29.7. Control Authority (Bulgaria) – Consumer Protection Commission (CPC)

• Address: Slaveykov Square No. 4A, floors 3, 4 and 6, 1000 Sofia, Bulgaria
• Telephone: +359 (2) 980 25 24
• Hotline: 0700 111 22
• Website: www.kzp.bg